Complaint & Grievance Procedure
We pride ourselves on creating a healing environment for our clients with exceptions care. However, if for any reason you have a complaint or a grievance about any of our services provided, we ask that you contact one of our patient representatives.
Premier Eye Surgery Center’s patient representatives are:
Jenelle Bartels, Nurse Administrator
Jennifer Battista, Business Manager
Notify either the Nursing Administrator or Business Manager if you feel that any rights have been violated, or if you have a complaint, or suggestion for improvement. This can be accomplished by completing and returning your patient questionnaire or by direct contact:
Premier Eye Surgery Center
1050 W. South Boulder Road
Lafayette, Colorado 80026
Complaints or concerns may be given verbally or in writing at any time to any staff member and will be submitted to one of the patient representatives by the next working day.
Complaints that cannot be resolved by the patient representatives shall be referred to the Medical Director no later than three (3) days after the receipt of the report of the patient representative to the patient.
The Nurse Administrator shall make an additional investigation and provide results of her investigation to the complainant within seven (7) days.
If a concern has not been addressed to your satisfaction, the problem may be referred in writing to the:
Colorado Department of Public Health and Environment
4300 Cherry Creek Drive South
Denver, CO 80246-1530
303.692.2000 or 1.800.886.7689 (In-state)
TDD Line for the Hearing Impaired: 303.691.7700
Medicare Beneficiary Ombudsman
Department of Regulatory Agencies
If a concern has not been addressed to your satisfaction with your Physician, excluding fee disputes, a complaint may be filed with the Colorado State Board of Medical Examiners. The Surgery Center will provide the address when requested.